terms and conditions

Terms and Conditions

Pricing Policy

Recommended retail prices are provided by our suppliers and are shown for information only, irrespective of whether or not this has been charged in the past or will be charged in the future.

Prices are inclusive of gst & unless otherwise stated prices are exclusive of delivery, freight, or insurance charges.  Prices are subject to change without notification.

Product Availability

Please be aware that we are a “bricks & mortar” store.  Although every effort is made to ensure all products listed on this website are available, occasionally stock may be temporarily unavailable at time of purchase due to “instore” purchases or backorders from suppliers.  Please contact the store to confirm availability.

Product Information

Product specifications are supplied by manufacturers and subject to change at the discretion of the manufacturer.  While every attempt has been made to accurately portray the product, some variations to picture or colours may vary from the actual product.


We ship locally, nationally & internationally on most products.  Products are dispatched via a national courier or Australia Post at our discretion or can be collected from the store.

Delivery costs vary depending on destination, weight & dimensions of the product or purchase as well as current rates charged by the freight company used.  Delivery times of products may vary and are subject to individual products being in stock at the time of purchase as well as destination, dimensions & courier companies.  Downtown Music Sydney is not responsible for any delay in delivery.

Returns – Policy / Conditions of Return

Please choose carefully.  Products will only be accepted for returns if:

  • The product received is not the product ordered
  • The product is faulty
  • The product does not function to the Manufacturer’s specifications (new products only)

Conditions of Return

  • Items must be returned within 7 days of purchase.
  • A Returns Approval Number has been issued from Downtown Music Sydney.
  • Costs incurred in returning items to Downtown Music Sydney is the responsibility of the purchaser.
  • Items be returned in original packaging & must be accompanied with the original sales docket.
  • Returns with opened packaging will only be accepted - a) if the goods are faulty, or b) If goods despatched by us were damaged in transit.
  • Returned goods will not be accepted if when returned they are damaged, scratched or marked.
  • Returned goods will be exchanged for other items or a store credit to the value of the goods purchased.
  • Any damage to the returned goods or incurred transport charges will be deducted from the credit of the sale.
  • Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned.
  • Any store credit will be held for 12 months only.
  • These policies may be reviewed and amended without notice at anytime.

    Website USe Terms & Conditions

    This website is operated and owned by Downtown Music Sydney (ABN 60 591 552 647). When using this website you agree to the terms & conditions of this website. Do not use this website if you do not agree.

    Any personal information collected by this website is not shared with any third party unless under legal obligation.

    Use of the Site

    The website is available only for your personal and non-profit use. Using & accessing this website is at your own risk.  We reserve the right to amend adjust, change or discontinue any feature of the website without notice.  You may not alter or modify in any way, all or any part of the content contained on this website, unless written authorisation to do so has been received from Downtown Music Sydney. You must not attempt to tamper or transmit any data, code or other material that contains a virus or other harmful component onto this website.  Images & data on this website is not available to copy, reproduce, distribute for any reason with approval.

    As a condition of your use of this website, you agree that you will not use the website for any purpose that is illegal or prohibited by these terms, conditions, & notices.

    You must not interfere, disrupt or make alterations to this site or servers or other software, hardware or equipment connected to or via the Site, violate any Applicable Law relating to your use of the Site, or access, collect or store personal data from other users of this site.

    All products & information on this website is provided to you "as is" and "as available" without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, suitability of a product for a specific purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any Applicable Law.


    We do not guarantee that the Website will operate error free or that this Website and its servers are free of computer viruses and other harmful data. We do not guarantee that it will be able to prevent any illegal, harmful or inappropriate use of the Website. If your use of the Website or the material results in the need for servicing or replacing equipment or data, we are not responsible for those costs.  We are not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.

    Linked Sites

    Use of linked sites on this website are at your own risk.  We are not responsible for the content or accuracy of any off-site pages or other websites linked to this website.  This includes sites linked through other search engines or advertising. The inclusion of any link does not imply that we have reviewed the link or that we endorse the linked site. 

    This website may include errors, inaccuracies & typographical mistakes in publishing product information & services.  Downtown Music Sydney may periodically review, change or add information to the website at any time. No assurances about the suitability of this information, products, & services for any purpose contained on this website. All information, products & services are provided "as is" without assurances of any kind.

    Products & Services

    The terms "Product" means the products or services advertised for sale on the Website; "Website" means the website owned by Downtown Music Sydney; "You" and "your" are references to persons purchasing Product.  Product descriptions on this Website are descriptive only. The product delivered to you may be subject to minor variations.  No responsibility is taken by Downtown Music Sydney as to the suitability or performance of any products purchased by you or your intended use of the product.

    This agreement is between you and Downtown Music Sydney.  By ordering a products from this website you expressly agree to be bound by these Purchase Terms and Conditions.


    Downtown Music Sydney reserves the right to reject or accept an order, regardless if paid in full,  and is not required to give a reason.  It is in your interest to contact the store to check availability of product prior to purchase and no undertaking is given as to the availability of advertised products on this website.  Prices are subject to alteration without notice.  The prices at which the product is sold are inclusive of any goods and services tax imposed under Australian law ("GST").

    Submitted orders cannot be cancelled regardless of error in product information, pricing, stock availability or errors made by you without approval from Downtown Music Sydney.

    Payment will be refunded should your purchase be refused and if so neither it nor you will be under any further liability to the other arising from your original purchase.

    All products must be paid in full prior to goods being dispatched or collected. Funds for purchases, whether by credit card, direct bank deposit or paypal must clear with the financial institution with which Downtown Music Sydney deposits prior to goods being dispatched or collected. Delivery will be dispatched to the address chosen by you. We take no responsibility for any delay in delivery. Title and risk in the product will pass on shipping of the product to you.

    Credit Card Details

    When credit card information is submitted for payment processing of goods or services, the original request is stored for audit & tax requirements. The database will only keep a record of the product or service purchased by you & money spent – no credit card details are stored on our database.

    Exclusions /Limitations/ Indemnity/Notices/Claims

    All statutory & implied conditions or assurances are excluded to the extent permitted by law. The liability of Downtown Music Sydney, to the extent permitted by law, under any condition, assurances or warranty which cannot legally be excluded (including those under the Australian Consumer Law) is limited to the replacement or repair of the Product or supply of equivalent Product; or the payment of the cost of replacing or repairing the Product or of acquiring equivalent Product.

    You agree that you will not depend on the ability or opinion of Downtown Music Sydney as to whether the supplied Product is suitable for any purpose for which it is being purchased & used.

    Except to the scope expressly stipulated in this Agreement, Downtown Music Sydney has no liability (including negligent liability) for any loss or consequential damage, otherwise suffered or incurred in connection with any Product supplied by Downtown Music Sydney, including but not limited to any loss or consequential damage or suffering or incurred and caused by or resulting directly or indirectly from any failure, defect or deficiency of any kind of or in the Product.

    You indemnify Downtown Music Sydney irrespective of any negligence on its part, against all losses, liabilities, legal costs and other expenses incurred by Downtown Music Sydney arising directly or indirectly as a result of, or in connection with the violation by you of any provision of this Agreement or any wilful, unlawful or careless act by you in relation to any product supplied by Downtown Music Sydney to you or used by you. This agreement is governed under the laws of New South Wales, Australia.

    Any guaranties or other claims by you under this Agreement, as well as any questions you may have in connection with this Agreement should be sent or emailed to Downtown Music Sydney.

    Modification of Terms & Conditions

    Downtown Music Sydney reserves the right to amend or change the terms, conditions, and notices offered on this website. Any rights not expressly granted herein are reserved.

    All correspondence should be emailed to sales@downtownmusicsydney.com.au.